Unexpectedly Yours
“The vinegary set of Vera’s lips warned Hannah that she wasn’t about to enjoy that word.
She followed her boss into the nurse manager’s office and stood with hands behind her back, waiting for the criticism that was sure to come. She didn’t have long to wait.
“I saw you talking to one of the residents earlier and couldn’t help noticing the casual way you addressed her, using her first name. Here at Avalon House the staff must always treat residents with the utmost respect and politeness....”
Hannah gaped at her boss. “I hope I always do, but Mrs. Diaz asked me to call her Sofia. She said it made her feel more at home.”
Vera’s expression didn’t let up. “Nevertheless, I must ask you to observe the rules. You haven’t been with us for very long. New staff, especially nursing assistants, should not become too familiar with our elderly residents.”
Indignation rose in Hannah, but she forced it down.MoreLess
She followed her boss into the nurse manager’s office and stood with hands behind her back, waiting for the criticism that was sure to come. She didn’t have long to wait.
“I saw you talking to one of the residents earlier and couldn’t help noticing the casual way you addressed her, using her first name. Here at Avalon House the staff must always treat residents with the utmost respect and politeness....”
Hannah gaped at her boss. “I hope I always do, but Mrs. Diaz asked me to call her Sofia. She said it made her feel more at home.”
Vera’s expression didn’t let up. “Nevertheless, I must ask you to observe the rules. You haven’t been with us for very long. New staff, especially nursing assistants, should not become too familiar with our elderly residents.”
Indignation rose in Hannah, but she forced it down.MoreLess
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