The Family Doctor (2002)
“She hated to admit it, even to herself, but she found it difficult to feel any real sympathy for the man, and her lack of compassion embarrassed her. She’d been a nurse before she became an administrator, and she never wanted to lose her empathy for anyone in pain, be it emotional or physical.
As patient rep, her job involved the resolution of conflict—she was the bridge between the system and the individual. She dealt with anger every day, she even gave seminars on anger management, and still ...she couldn’t entirely resolve the ambivalent feelings she had toward O’Connor.
One of his first campaigns when he came to St. Joe’s last February was to try to do away with her position. She understood that budget cuts by the government were at the root of his reasoning, but he’d been unsupportive in the extreme, suggesting that having an employee whose sole function was to resolve patient and staff problems was both frivolous and unnecessary. Her salary was a waste of money, he declared openly at one meeting where she was present.MoreLess
As patient rep, her job involved the resolution of conflict—she was the bridge between the system and the individual. She dealt with anger every day, she even gave seminars on anger management, and still ...she couldn’t entirely resolve the ambivalent feelings she had toward O’Connor.
One of his first campaigns when he came to St. Joe’s last February was to try to do away with her position. She understood that budget cuts by the government were at the root of his reasoning, but he’d been unsupportive in the extreme, suggesting that having an employee whose sole function was to resolve patient and staff problems was both frivolous and unnecessary. Her salary was a waste of money, he declared openly at one meeting where she was present.MoreLess
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