Rest & Trust
“Penney. To see what’s going on, I need to get remote access to your unit.”
“Eh?”
“That means I need to take over your laptop for a few minutes so I can find the problem.”
The gruff, shaky voice of an elderly lifelong smoker filled Sadie’s ear. “Oh…oh…is that legal?”
“It is if you say it’s okay.”
“I don’t want you to hack me. I saw it on the news about the hacking.”
Sadie rolled her eyes. Mr. Penney was eighty if he was a day, and she was fairly certain he tho...ught the internet was an elaborate system of strings and tin cans. He’d called customer support because he couldn’t make ‘The Facebook’ open on his ancient laptop. The first level of troubleshooting—checking the power source, rebooting, etc.—was handled by the initial call center rep. Sadie didn’t get passed a call unless that didn’t fix a problem.MoreLess
“Eh?”
“That means I need to take over your laptop for a few minutes so I can find the problem.”
The gruff, shaky voice of an elderly lifelong smoker filled Sadie’s ear. “Oh…oh…is that legal?”
“It is if you say it’s okay.”
“I don’t want you to hack me. I saw it on the news about the hacking.”
Sadie rolled her eyes. Mr. Penney was eighty if he was a day, and she was fairly certain he tho...ught the internet was an elaborate system of strings and tin cans. He’d called customer support because he couldn’t make ‘The Facebook’ open on his ancient laptop. The first level of troubleshooting—checking the power source, rebooting, etc.—was handled by the initial call center rep. Sadie didn’t get passed a call unless that didn’t fix a problem.MoreLess
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